Clinical Student Administrator

Job description

Clinical Student Administrator

St. George’s University invites applicants
for the position of
Clinical Student Administrator
within the Office of Clinical Scheduling

Special note to applicants:

· Review of applicants will be ongoing until a suitable candidate is identified.




Position Summary

The Clinical Student Administrator (CSA) plays a critical role in supporting medical students during their clinical years by ensuring timely placement in core and elective clerkships at ACGME-approved clinical training sites that meet University requirements.

This position manages assigned cohorts of students from the end of Term 5 through graduation, ensuring accurate enrollment, compliance with licensure and residency requirements, and steady progress toward degree completion.



The CSA serves as a r esource for students, faculty, and staff, providing guidance, support, and advocacy.

This individual ensures all interactions with students are documented in Salesforce and/or CSM for accuracy, continuity, and accountability.

Reporting to the Senior Associate Director of Clinical Education Operations, the CSA works under general supervision, exercising initiative, judgment, and student-centered service.





Essential Functions

Student Support & Advising
+ Serve as the primary point of contact for clinical students based on alpha cohort.
+ Provide one-on-one and group support to medical students via in-person meetings (on-campus) , phone, video conferencing, and email, ensuring coverage throughout the day in collaboration with peers.
+ Conduct bi-monthly check-ins with each assigned student to review progress, answer questions, and guide them through meeting graduation requirements.
+ Document all student interactions and case management details in Salesforce and/or CSM.
+ Advise students on licensure and residency requirements and connect them with University resources to promote success.
+ Act as a student advocate by helping resolve issues and escalating concerns appropriately.





Scheduling & Data Management
+ Schedule students for core and elective rotations; monitor and update schedules to maintain accurate enrollment reporting.
+ Ensure students meet and maintain eligibility requirements (health documentation, compliance standards, etc.) prior to clerkships.
+ Update and maintain student records in CSM and related systems, scanning documents into enterprise content management platforms.
+ Conduct weekly reviews of reporting tools to identify and close gaps in student schedules.
+ Collaborate with the Office of the University Registrar to ensure graduation eligibility requirements are met.




Collaboration & Communication
+ Partner with faculty, clinical site staff, and University departments (Admissions, Registrar, Bursar, etc.) to streamline processes and ensure students receive consistent, high-quality support.
+ Provide updates and insights to leadership regarding student progression, schedule management, and systemic challenges.
+ Contribute to University workshops and student events to enhance the student experience.





Compliance & Reporting
+ Access and analyze key reports to ensure timely progression of students through clinical years.
+ Maintain compliance with institutional policies, accreditation standards, and licensure/residency regulations.
+ Evaluate and verify student status using system research to ensure due diligence.





Professional Development & Other Duties
+ Participate in annual Medical Education Coordinator workshops and ongoing training.
+ Manage responsibilities proactively while supporting broader departmental initiatives.
+ Perform other related duties as assigned.







Knowledge, Skills & Abilities
+ Strong proficiency in Microsoft Office Suite, enterprise resource systems, and content management platforms.
+ Advanced ability to manage data and create/update Excel documents.
+ Demonstrated ability to research, analyze, and generate accurate reports.
+ Strong written and verbal communication skills, with the ability to present information clearly to diverse audiences.
+ Skilled in case management and documenting interactions in enterprise systems ( Salesforce and/or CSM strongly preferred ).
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Familiarity with NBME, ECFMG/USMLE, and international licensure guidelines desirable.








Qualifications
+ Bachelor’s degree required ; relevant experience in medical education or a high-volume student services/customer service field may substitute for degree.
+ 2–4 years of prior experience in education, counseling, or a related field preferred.







Hours & Travel
+ Standard full-time work week: Monday–Friday, 9:00 a.m.–5:00 p.m. (time-zone dependent).
+ Overtime may be required during peak periods; flexibility in scheduling is expected.
+ Travel may be required .




We Are

· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.



· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.



· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.



· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.



· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.



St. George's University is an equal opportunity employer.

As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, veteran status or status as a victim of domestic violence, except where there is a bona fide occupational qualification.

This policy protects applicants and employees from discrimination in the hiring process.

Required Skill Profession

Other General